Users reporting Google I/O Galaxy Tab 10.1 build quality failure

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28 May, 2011 2:19 pm

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An increasing number of people, who were given one of 5000 free limited edition Google I/O Samsung Galaxy Tabs, are reporting build quality failure – specifically corners protruding without enough glue holding them down and cracked “Gorilla Glass” screens. Some even noticed flaws immediately after getting handed them at Google’s event, swapping them and still getting flawed models.

Reports in comments of a couple of Android based blogs and forums, concerning the raised corners. One user heard from a Samsung rep that this limited edition batch was made in a rush to meet the appointed event date but shouldn’t be an issue once the standard models hit mass production.

I have the same issue with my Galaxy Tab 10.1 Google I/O edition.

I actually traded mine out while I was at the conference because of this exact issue. I was hoping it was a fluke, but it showed up on my replacement. I guess that means I’ve seen it on 2 devices.

Just checked mine and it isn’t as bad as that, but the top right corner, in portrait, is loose.

I have the same problem :( Its the upper right corner(by the headphone jack) only though! it’s fine on the other three corners. I think it’s a glue issue.

I’m experiencing the same issue. icontacted US customer support @ 888-614-0897. They provided me UPS shipping(free of course). I’m sending it in for evaluation. Will update once i hear more.

I have the same problem with mine. I called Samsung technical support and they told me tthat the I/O device would be covered with a 1 year warranty just like the consumer version. I was also told that they can’t really provide support until the consumer version is released.

I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows… I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.

With the first unit I received both right corners of the screen were popping out over the bezel a little. I believed it to be a problem with the adhesive used, because if you were to put pressure on the corner it would hold for a second then release, and you could hear the “sticky” sound as the adhesive separated.

Much fewer reports on cracked glass. Here’s a user who had his Galaxy Tab 10.1 I/O dropped from a 20cm height (!) and cracked the “Gorilla Glass” screen:

YouTube Preview Image

Another had his slip out from his lap and hit the floor from a height of 20 inches. Plenty of cracks. What kind of glass is this?

Source: Android Police, Android Community, XDA Developers Forum (one), (two)


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  • sv

    What are you expecting?  A gorilla pounding and tossing like one did in an old Samsonite luggage commercial without doing any damage?  My understanding is Gorilla Glass is RESISTANT but not break/crack-proof.  

  • Anonymous

    Crack-proof is pushing it although I would have expected the glass to survive a 20cm drop but obviously from reports I have now read this is way too much to expect! 

  • guest123

    Is it really Gorilla Glass on the Galaxy 10.1 though? I haven’t seen Samsung claim anywhere that it is- not since the old, thicker pre-release version that they scrapped in favor of this thinner, lighter one that finally made it onto the market. I’m wondering if they scrapped the Gorilla Glass to make it lighter than the iPad 2? They certainly ditched some camera tech (original was an 8Mp, the market one is only 3Mp- probably needed to do that to make it thinner than the iPad). I wish they’d just stuck with their original model instead of trying to outdo the iPad 2 in mere thinness & lightness. They’re playing Apple’s game now- form over function. Anyway, back to the point- has anyone actually been able to confirm that the marketed version of the Galaxy 10.1 actually has Gorilla Glass??

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  • Mbwinniebake36

    I used my Galaxy two times after I received it.  It was either damaged in shipping and I didn’t see it or defective.  It was placed on a table in our home where there are no children or pets.  When I went to use it this so called Gorilla Glass was completely shattered and Samsung will not replace unless I pay $199.99.

  • http://www.facebook.com/SZ83098 Peter Snizek

    Hi, I’m an owner of a P7500, 10.1″ Tab that I bought in Switzerland in November 2011. Tonight I dropped it from my nightstand (bed table) and the glass was broken into small pieces. Before the accident, actually from day 1 after I bought it, the glass was protruding in several places slightly. When I pressed my thumb on some areas, I could hear little crunching as if the glass was not everywhere properly glued to the tablet. It’s the 3rd Samsung 10.1 tablet I bought (bought 2 as a present for family members), but I’m getting concerned about the build quality of these actually high priced devices.

  • http://www.facebook.com/SZ83098 Peter Snizek

    Hi, I’m an owner of a P7500, 10.1″ Tab that I bought in Switzerland in November 2011. Tonight I dropped it from my nightstand (bed table) and the glass was broken into small pieces. Before the accident, actually from day 1 after I bought it, the glass was protruding in several places slightly. When I pressed my thumb on some areas, I could hear little crunching as if the glass was not everywhere properly glued to the tablet. It’s the 3rd Samsung 10.1 tablet I bought (bought 2 as a present for family members), but I’m getting concerned about the build quality of these actually high priced devices.

  • http://www.facebook.com/allan.fong84 Allan Fong

    when a material becomes hard and scratch resistant, it becomes brittle. you cant scratch it easily but it will shatter. what else do you expect….